Below you will find an overview of the most frequently asked questions.
Our trading hours are from 9:00 to 17:00, Monday to Friday apart from public holidays, to reply to all online queries. Our face brick retail store is open from 9:00 to 19:00, Monday to Friday and 09:00 to 17:00 on Saturdays. Luckily for you, our website is always open so you can view all our products in the convenience and privacy of your own home.
Ordering at Erotic Adult Boutique is 100% safe! Your data will be sent encrypted to us via a secure connection. Placing an order is also remarkably simple and requires only four steps:
- Place products into your shopping cart
- Check your shopping cart content
- Enter your order data and preferences
- Pay within a secure environment
Erotic Adult Shop may change the pricing without any prior notice. Most of our products are imported, and therefore prices are influenced by the USD rate of exchange.
It is not possible to cancel or change your order. Once we receive your order, we will immediately process your order for shipping. This means as soon as it leaves our premises, it is impossible to cancel the order.
Yes, you can check out as a guest on our website. We do realize that your personal information is private and ensure that your personal information is protected both online and in our facility.
If you place an order online, you will immediately receive a confirmation email. If you ordered online more than 24 hours ago and have not yet received a confirmation email, please contact our Customer Service.
You can create an account at the top right-hand corner of the homepage. You can also log in if you have already created an account before. You can also find the bottom of the website “My Account”.
You can change your account details by logging into your account and updating your profile information.
To ensure your privacy, we do not have access to your log-in details such as your password. This to ensure your privacy. You cannot request your password from our customer service. Simply click on “My Account” Type in the email you used to register your account and click on the reset password. You will receive a new password reset directly to you, via email.
As per our strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform will always be kept confidential. We will under no circumstance divulge these details to third parties, besides the use of a physical address and contact details to the courier company who will be delivering your package.
Ordering and payment at Erotic Adult Boutique is 100% safe! This page describes how we handle payments. At the Erotic Adult Boutique, we accept the following payment methods:
- Debit card
- Credit card
- Instant EFT
Our partner for handling payments is Payfast (www.payfast.co.za). Reliability and security are the most important aspects of all online transactions. With this information as a starting point, Payfast uses the best security and encryption technology available. This way you are protected against online fraud.
No, we care about your privacy and therefore you will not see Erotic Adult Boutique on your bank statement. Our payments are made via EAB and you will only see this name on your statement.
Yes, the price you see for each product is already inclusive of 15% VAT.
Warranty & Returns
Unfortunately, due to the nature of intimate items, most of our products are not exchangeable or refundable for either due to hygiene. Pay attention! The following items, if the packaging is not properly sealed, cannot be returned in connection with hygiene (this is also legally determined).
- All Sex toys
- Lubricants, Creams & tablets
- Condoms (can never be returned due to safety)
All items are checked to ensure they are in working order and do not have any defects or damages before they are dispatched to you.
The warranty on our products is standard 12 or 24 months from the date of purchase, depending on the manufacturer and product. This period is also stated in the guarantee certificate if the manufacturer has included it inside of the packaging with the product.
Products cannot be exchanged. If you want a different size or colour of the purchased product, you need to place a new order. Kindly take care when placing your order.
We always aim for customer satisfaction and excellent service. Of course, it can happen that an item is defective, or does not function properly. Kindly note that it depends if the product comes with warranty.
All orders over R750 are free of charge within the borders of Southern Africa. Orders below R750 are charged a flat rate of R150 to cover the door-to-door courier service. We do not ship orders outside of the Republic of Southern Africa at this stage.
Our preferred courier service company is The Courier Guy. You will be provided with important courier confirmation, waybill details and tracking via email, the same day your order is collected from our warehouse.
Discretion is our top priority; you do not want your neighbour to see what you have ordered. We pack your order in a neutral box without any sex related information. We also ensure that our products are properly packaged to prevent any damage during the journey.
The product you ordered will be sent to the address you provided. If you are not at home at the time of delivery, your order will not be delivered to the neighbours. The parcel service will call you and will offer the parcel be re-delivered the next working day.
If you place your order online, it will be processed though our online store. If you would like to pick up the item and it is not available in store but online. Staff will happily go and get it from our online department.